Before You Ship
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Important Notice
Please carry out the pre-checks below before shipping.
Fill in the form you can download below and include a printed copy in the package.
Devices sent without a completed form will not be accepted for repair.
01 Power Supply
If an IPC4PRO, IPC4 or ECOIPC4 device does not power up when supplied through the green-socket external power input, please power it using the adapter supplied in the box. If the light on the adapter is flashing, the protective DC/DC converter board on the power input has failed. This is handled outside warranty. On request, a replacement DC/DC converter can be supplied for a fee and fitted by the user, or the part can be replaced at our technical service for a labour charge.
02 Touchscreen Detection
If an IPC4PRO, IPC4 or ECOIPC4 device shows false touch detection, before shipping it try operating the screen with one hand touching the device housing while it runs in place. If detection is then correct, the device is not earthed and does not need servicing: connecting the housing to the mains earth (not the machine earth) will resolve it. Devices that our technical service identifies as having an earthing-related touch fault are subject to a service charge, and are returned once payment has been received.
03 Fiziksel Hasar
Devices that fail as a result of physical impact are handled outside warranty.
General Terms and Device Repair Agreement
- Replacement or repair of out-of-warranty faulty products is carried out once the customer has approved it and the payment receipt has reached us.
- Repair of a faulty device begins once our pre-repair quotation has been approved and confirmed to us in writing.
- Responsibility for the licences of any software on faulty products rests entirely with the customer.
- Customers are entirely responsible for the shipping and packaging of the devices they send.
- Products sent to our technical service must be collected within 90 days. No claim may be made in respect of products not collected in time.
- Products are handed over with a "Technical Service Form". Parts replaced with new ones are covered by their manufacturer's warranty.
- Our prices exclude VAT.
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Shipping Instructions
Ship prepaid by the sender only. For the quickest turnaround, Yurtiçi Kargo is preferred. Please add the RMA number to the package and to any notes.